Warranty and Return Policy
Labneeds LLC is a trusted buyer and seller of high-quality new, demo, and pre-owned laboratory equipment. Our mission is to provide outstanding service and value to our clients through transparency, reliability, and scientific expertise.
Located in Central Maryland, we are positioned near major research institutions, universities, and private laboratories. Labneeds LLC is owned and operated by a PhD laboratory scientist, giving us a unique advantage in sourcing, evaluating, and understanding the true value of laboratory equipment. This expertise allows us to help you stretch your lab dollars further while maintaining quality and performance.
All instruments and equipment we sell are fully tested and include full disclosure of condition before purchase. We believe in honesty and accuracy in every transaction—our customers should always know exactly what they’re buying.
Sales Process
Unless otherwise stated, the photos displayed on our website are of the exact item you will receive. In some cases, we may also provide videos showing the equipment in full working condition.
Full payment must be received and cleared prior to items being shipped. Labneeds LLC accepts Credit Card, Paypal, business and personal checks and money orders. Purchase Orders can be used if we have established a vendor / supplier relationship with your company or university. Please contact to have Labneeds LLC added as a supplier.
Warranty
All equipment sold by Labneeds LLC includes the following warranty coverage:
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30-Day Return Policy: We offer a 30-day, no-questions-asked return policy. Returns under this policy are accepted at the buyer’s shipping expense.
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30-Day Functional Warranty: All equipment is warrantied for 30 days against defects or DOA (Dead on Arrival) unless otherwise stated. If an item fails within this period due to defect or lack of function, Labneeds LLC will cover return shipping and provide a replacement or refund.
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All warranties are issued directly by Labneeds LLC and are not affiliated with or fulfilled by the original equipment manufacturer (OEM) unless specifically noted.
Software and Applications
Original software may be included when available. However, software license transfers are the buyer’s responsibility if required by the manufacturer.
Labneeds LLC makes no claim of special partnerships or authorization from any original manufacturers unless specifically stated.
Shipping, Handling, and Returns
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Shipping quotes are valid for 48 hours and may be adjusted if carrier rates or handling costs change.
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Return shipping is the buyer’s responsibility unless the item is being returned within 30 days for a verified defect or functional issue.
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If an item returned for defect or non-functionality is tested and confirmed by our service team to be in good working condition, a 20% restocking fee will apply. Shipping and handling fees are non-refundable.
Copyright and Trademark Notice
All content on this website—including text, images, videos, and source code—is the exclusive property of Labneeds LLC and is protected by copyright law.
No material may be copied, reproduced, linked, or distributed without express written permission from Labneeds LLC.
All equipment brand names and logos displayed on www.labneedsllc.com are trademarks of their respective manufacturers. Labneeds LLC makes no claim of affiliation or partnership with these manufacturers unless specifically stated.
Contact
Labneeds LLC
8016 Bellona Avenue, Unit 105
Riderwood, MD 21139
Email: admin@labneedsllc.com
Response Time: Within 24 hours
443-377-1543
Messages only, leave email or number for email or text response.
